John Morris and his family liked the benefits of having a solar PV system but also had quite concerns about the installation process as they have two young children. Richard Bubb met John at his house near Cannock to understand how a new PV system could be installed taking his concerns into account.
After the installation was complete, John said “From the initial meeting to discuss the pros and cons to the final meeting for the handover of the information pack, the whole process of having solar panels installed has been a pleasurable and stress-free experience, thanks to Richard and Symeco.
The quality of the materials and the workmanship, including the scaffolding, the cabling/electrical work and the actual installation of the panels was exemplary.
Everything has been done for us, which was a real blessing as our biggest fear was not knowing about the process regarding who to contact and what to do. Richard has done such a professional job and he is so knowledgeable and amenable.
Finally, the real mark of outstanding customer service was demonstrated by the attention to detail of everyone who worked at our house, because we have two small children, everyone took incredible care with securing ladders, putting tools in safe places and tidying up as they went along. These little things were very much appreciated by us and really made the whole process enjoyable.”